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DRIVER/DELIVERY TECHNICIAN - REHAB
There are so many different names given to your position - allow us to offer one more - THE COMPANY.
The reality is this - to most of the customers of your company, you are the face of the company, often the only one they will ever meet. There is such a wide variety of skills you have to possess: customer service, an understanding of the reimbursement process, detailed knowledge of equipment, a thorough knowledge of infection control and hazardous materials. In fact, it can be overwhelming at times.
The good news is this - the collection of courses you find here offer the single best foundation in the industry for the vital tasks you perform. There is a great overview of the industry and
customer service, a strong introduction to reimbursement, and vital information on the diseases and disabilities with which your customers deal daily.
At the heart of this training are the specific skills you need for your job: a thorough understanding of your role and responsibilities in your company, detailed information on infection control, skills in assessment of the home and environment and finally, specific skills in the provision and maintenance of manual wheelchairs.
This will be a great foundation for your career.
Review the information below to get a full description of each course and the time necessary to complete.
HME 105 AN OVERVIEW OF HME AND ITS PLAYERS
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2 (RESNA Accepted)
This course offers a great overview of our industry: the types of equipment we sell, the customers we respond to; the many individual players in our industry, including the physicians and therapists
who are a part of the team in responding to patient's needs.
In addition, students will gain a great understanding of the types of agencies and regulations, governmental and private, that impact HME providers, their employees and their customers.
CS 101 QUALITY CUSTOMER SERVICE
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
There is no limit to the numerous voices shouting out the critical need for quality customer service.
Yet, time after time, we see a failure in its application. This course goes beyond the abstract and offers piece by piece, step by step, information to employees seeking to provide quality customer service. The premise of this course is twofold: quality customer service is the key to success for any employee with customer service responsibility, and quality customer service is the foundation upon which an organization's success and profits are built.
HME 401 RESPECT, CONFIDENTIALITY AND PATIENT RIGHTS
Suggested Time to Complete Course & Test: 1 ¼ hours
Continuing Education Units: .1
This is an introductory course on the critical importance of respect for your patients. That respect is reflected in:
"recognizing the dignity and humanity of your customers"
"treating all of the information they provide you as confidential"
"knowing and responding to the rights and
responsibilities of both you and your customers".
Especially significant in this course are the practical pieces on practicing confidentiality every day in your workplace.
HME 410 The HIPAA Privacy Rule (Including HITECH)
Suggested Time to Complete Course & Test: 1 1/4 hours
Continuing Education Units: .1
This course describes in detail the Final HIPAA Privacy Rule, part of
the Health Insurance Portability and Accountability Act or HIPAA.
This element of the act protects the privacy of individually identifiable health information that is stored, processed or transmitted and gives individuals the right to be informed of the privacy practices of a health care provider and to be informed of their privacy rights with respect to their protected health information. Successful completion of this course will offer the student the details he/she needs to know in order to fulfill the obligations (and opportunities) placed upon HME companies within HIPAA.
PPD105 Professionalism - The External
Suggested Time to Complete Course & Test: 1 ½ hours
Continuing Education Units: .2
This is the second of two courses on Professionalism. This piece, focuses on the external aspects of professionalism:
customer service, professional appearance, professional interaction and attitude, and business etiquette. It will confirm much of what you already know are the elements of a professional: how professionals act with customers and coworkers, how they dress and their approach in business.
HME 104 AN OVERVIEW OF REIMBURSEMENT & MANAGED CARE
Suggested Time to Complete Course & Test: 1.5 hours
Continuing Education Units: .2
Probably the most essential aspect of success for the Home Medical Equipment business is getting reimbursed for the equipment and services you provide. Our goal in this series of lessons is to
introduce you to the number of organizations that pay your company and what you have to do to get paid.
CS 106 CUSTOMER SERVICE FAST FACTS
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .2
This lesson is a collection of fact-filled information about customer service, with lists, important points, rules and reminders. Think of it as a Reader's Digest version: condensed stories, all
related but each about a different topic
HME 310 BASIC DURABLE MEDICAL EQUIPMENT/HOME MEDICAL EQUIPMENT
Suggested Time to Complete Course & Test: 2.5 hours
Continuing Education Units: .3 (RESNA Accepted)
This course provides an overview of some of the most commonly provided durable medical equipment, consisting primarily of: bathroom and toileting equipment, hospital beds and supports surfaces, aids
to daily living and mobility and ambulation. In addition to descriptions of products and their application, information is given indicating the types of customers who will most likely use this equipment and other
kinds of home medical equipment the patient might require.
HME 311 REHAB EQUIPMENT
Suggested Time to Complete Course & Test: 1 ¼ hours
Continuing Education Units: .1 (RESNA Accepted)
A large population of individuals served by our industry consists of those with permanent disabilities such as spinal cord injuries or those with degenerative diseases such as MS or ALS.
These folks are the primary users of rehab equipment. This course described this often sophisticated equipment, including manual wheelchairs, power chairs and other equipment that support the day-to-day lives of its users. This information will also provide understanding as to what other kinds of home medical equipment a patient might require.
CS 102 TELEPHONE COURTESY & CUSTOMER SERVICE
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .2
Effective telephone skills are the cornerstone of quality customer service. Clarity of speech, sincerity, and courtesy are essential to your success on the phone. This lesson is for anyone who
picks up the telephone and communicates with a customer. You will learn how to improve your telephone skills, how to understand your customer's needs, and how to increase your ability to manage your customer's
perception.
PPD 102 Dealing with Conflict and Difficult People
Suggested Time to Complete Course & Test: 2 1/4 hours
Continuing Education Units: .2
This course discusses conflict in the workplace, but the heart of conflict goes to dealing with difficult people, because they tend to be at the heart of every conflict. This course utilizes your communication
skills and your ability to change your perspective, your approach to conflict and to difficult people - a positive approach to working through conflict to strengthen interpersonal relationships.
PPD 104 - Professionalism - The Internal
Suggested Time to Complete Course & Test: 1 ½ hours
Continuing Education Units: .2
This is the first of two courses on Professionalism. This course literally considers the heart of the matter, those elements of your attitude and behavior that affect your work every day: self-confidence, ethics, and
the professional approach to dealing positively with issues of diversity and persons with disabilities.
CS 107 COMMON COURTESY AND PROFESSIONALISM IN THE HOME
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
This course focuses on important points in showing respect for our disabled customers through our actions, words and courteous approach. It also offers some basics on common courtesies in the homes of
our customer's and dealing with their problems and complaints while there.
DDT 101 DRIVER/DELIVERY TECHNICIAN FAST FACTS
Suggested Time to Complete Course & Test: 2.5 hours
Continuing Education Units: .3
Often the Driver/Delivery Technician is the only one from an HME company the end-user ever knows and ever meets.
The fact that you are "the" company brings great responsibility and great opportunities to make a positive difference. This course covers each element of this important job - attitude, reimbursement, customer needs, and a detailed description of the delivery process. It is a great overview of the job as a whole.
DDT 102 INFECTION CONTROL - VIDEO
Suggested Time to Complete Course & Test: 1.5 hours
Continuing Education Units: .2
Accompanied by a video, this course does a thorough job of covering the very specific universal precautions necessary for a driver/delivery technician, including details on cleaning and disinfecting,
use of protective barriers and routine practices.
DDT 103 HOME & ENVIRONMENTAL ASSESSMENT - VIDEO
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2 (RESNA Accepted)
This course offers great detail about the team effort involved in assessment of the home and environment, with a focus on the role of the Driver/Delivery Technician.
The course outlines what to review for home assessment, environmental risk factors and consideration of patient needs and concerns.
DDT 121 MANUAL WHEELCHAIRS
Suggested Time to Complete Course & Test: 2 1/4 hours
Continuing Education Units: .2 (RESNA Accepted)
Manual wheelchairs are among the most common products provided by HME companies, and also among the most critical and complex. This comprehensive course takes the Driver/Delivery Technician's
expertise with manual chairs to a whole new level, covering all of the details for wheelchair selection, operation, adjustment, maintenance and repair.
HME 404 ERGONOMICS IN THE WAREHOUSE - BACK SAFETY
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
According to the U.S. Department of Labor, more than one million workers suffer back injuries each year. This number doesn't include other types of work related injuries such as neck strain and
knee injuries. A very high percentage of these injuries could have been prevented and it is much easier to prevent injury than to repair an injury. This course will give you the information you need to
protect your back and prevent injury.
HME 405 HAZARDOUS MATERIALS
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
Chemicals are a major part of your workplace. There are an estimated 575,000 existing chemical products, and hundreds of new ones are being introduced annually. Because of the potential
seriousness of safety and health problems due to chemical exposures, and to encourage processes to prevent the exposure, the Occupational Safety & Health Administration (OSHA) issued rules in the1980s regarding
the training on the handling of hazardous materials (commonly called HAZMAT). Upon completion of this course, participants will be able to explain common hazards; identify planning and skills for the
prevention of hazards from chemicals; and be aware of effective procedures in responding to chemical emergencies and injuries.
CS 103 GRIEF: ITS IMPACT ON YOUR CUSTOMERS AND YOU
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .2
Grief is the human reaction of sudden loss. It not only accompanies the loss of life, it is also a partner to those suffering a traumatic injury or those with a debilitating disease, both have
to accept a change in plans and dreams. Grief affects our patients, their caregivers, and you, the service provider.
HME 202 DISABILITIES & DISEASES - PEDIATRIC ONSET
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2 (RESNA Accepted)
This course provides a brief overview of diseases and disabilities that most often have their onset in young children.
It describes general causes and symptoms, and common treatments and equipment considerations. In addition, consideration is given to the emotional needs and concerns of such patients and the importance of their relationship with the providers of home medical equipment products and services.
HME 203 DISABILITIES & DISEASES - EARLY ADULT (20-50) ONSET
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1 (RESNA Accepted)
This course provides a brief overview of diseases and disabilities that most often have their onset in young adults (aged 20 - 50).
It describes general causes and symptoms, and common treatments and equipment considerations. In addition, consideration is given to the emotional needs and concerns of patients and their caregivers, with a special emphasis on the role of the providers of home medical equipment products and services.
HME 204 DISABILITIES & DISEASES - LATER ADULT (50+) ONSET
Suggested Time to Complete Course & Test: 1.5 hours
Continuing Education Units: .2 (RESNA Accepted)
This course provides a brief overview of diseases and disabilities that most often have their onset in older adults over the age of 50. It describes general causes and symptoms, and common treatments
and equipment considerations. In addition, consideration is given to the emotional needs and concerns of such patients and their caregivers and the importance of their relationship with the providers of home
medical equipment products and services.
HME 205 DISABILITIES & DISEASES - SUDDEN ONSET
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1 (RESNA Accepted)
This course provides a brief overview of the disabilities that are unexpected and sudden.
The course describes the causes of sudden onset disabilities and describes some of the symptoms. Common treatments and equipment considerations are discussed.
MED University and RESNA are not affiliated. Please check with RESNA to make sure the MED University courses your choose are approved for your RESNA credentialing.
Included in MED University Subscription
$799.00 for Non-MED Members
Please call (800) 825-5633 for additional pricing information.
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