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FOUNDATIONS FOR CLINICAL/RESPIRATOY THERAPIST
Clinicians are the face of the company in our industry, there are no more important staff. Much of this curriculum focuses on a better understanding of
the industry you have chosen and some of its unique aspects in reimbursement, customer service and confidentiality. Also covered are needed annual training in infection control and great reviews on equipment
and disabilities and diseases. Eventually, these courses serve as the introduction for clinical courses planned for this fall from MED U for rehab and respiratory.
Review the information below to get a full description of each course and the time necessary to complete.
HME 105 AN OVERVIEW OF HME AND ITS PLAYERS
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
This course offers a great overview of our industry: the types of equipment we sell, the customers we respond to; the many individual players in our industry, including the physicians and therapists who are a part of
the team in responding to patient's needs. In addition, students will gain a great understanding of the types of agencies and regulations, governmental and private, that impact HME providers, their employees
and their customers.
CS 101 QUALITY CUSTOMER SERVICE
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
There is no limit to the numerous voices shouting out the critical need for quality customer service. Yet, time after time, we see a failure in its application. This course goes beyond the abstract and
offers piece by piece, step by step, information to employees seeking to provide quality customer service. The premise of this course is twofold: quality customer service is the key to success for any employee
with customer service responsibility, and quality customer service is the foundation upon which an organization's success and profits are built.
HME 401 RESPECT, CONFIDENTIALITY AND PATIENT RIGHTS
Suggested Time to Complete Course & Test: 1 ¼ hours
Continuing Education Units: .1
This is an introductory course on the critical importance of respect for your patients. That respect is reflected in:
"recognizing the dignity and humanity of your customers"
"treating all of the information they provide you as confidential"
"knowing and responding to the rights and responsibilities
of both you and your customers".
Especially significant in this course are the practical pieces on practicing confidentiality every day in your workplace.
HME 410 The HIPAA Privacy Rule (Including HITECH)
Suggested Time to Complete Course & Test: 1 1/4 hours
Continuing Education Units: .1
This course describes in detail the Final HIPAA Privacy Rule, part of
the Health Insurance Portability and Accountability Act or HIPAA.
This element of the act protects the privacy of individually identifiable health information that is stored, processed or transmitted and gives individuals the right to be informed of the privacy practices of a health care provider and to be informed of their privacy rights with respect to their protected health information. Successful completion of this course will offer the student the details he/she needs to know in order to fulfill the obligations (and opportunities) placed upon HME companies within HIPAA.
PPD105 Professionlism - The External
Suggested Time to Complete Course & Test: 1 ½ hours
Continuing Education Units: .2
This is the second of two courses on Professionalism. This piece, focuses on the external aspects of professionalism:
customer service, professional appearance, professional interaction and attitude, and business etiquette. It will confirm much of what you already know are the elements of a professional: how professionals act with customers and coworkers, how they dress and their approach in business.
HME 104 AN OVERVIEW OF REIMBURSEMENT & MANAGED CARE
Suggested Time to Complete Course & Test: 1.5 hours
Continuing Education Units: .2
Probably the most essential aspect of success for the Home Medical Equipment business is getting reimbursed for the equipment and services you provide. Our goal in this series of lessons is to introduce you to the
number of organizations that pay your company and what you have to do to get paid.
CS 106 CUSTOMER SERVICE FAST FACTS
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .2
This lesson is a collection of fact-filled information about customer service, with lists, important points, rules and reminders. Think of it as a Reader's Digest version: condensed stories, all related but each
about a different topic.
HME 310 BASIC DURABLE MEDICAL EQUIPMENT/HOME MEDICAL EQUIPMENT
Suggested Time to Complete Course & Test: 2.5 hours
Continuing Education Units: .3
This course provides an overview of some of the most commonly provided durable medical equipment, consisting primarily of: bathroom and toileting equipment, hospital beds and supports surfaces, aids to daily living
and mobility and ambulation. In addition to descriptions of products and their application, information is given indicating the types of customers who will most likely use this equipment and other kinds of home
medical equipment the patient might require.
HME 312 RESPIRATORY EQUIPMENT
Suggested Time to Complete Course & Test: 1 1/4 hour
Continuing Education Units: .1
This newly updated course provides an overview of some of the most commonly used respiratory therapy and related equipment to meet the needs of those with respiratory challenges.
The course does a thorough job of describing different oxygen therapy approach, CPAP, nebulizers, aspirators and ventilators. There is also a section on responding to infant needs with apnea monitors and phototherapy.
CS 102 TELEPHONE COURTESY & CUSTOMER SERVICE
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .2
Effective telephone skills are the cornerstone of quality customer service. Clarity of speech, sincerity, and courtesy are essential to your success on the phone.
This lesson is for anyone who picks up the telephone and communicates with a customer. You will learn how to improve your telephone skills, how to understand your customer's needs, and how to increase your ability to manage your customer's perception.
PPD 102 Dealing with Conflict and Difficult People
Suggested Time to Complete Course & Test: 2 1/4 hours
Continuing Education Units: .2
This course discusses conflict in the workplace, but the heart of conflict goes to dealing with difficult people, because they tend to be at the heart of every conflict. This course utilizes your communication
skills and your ability to change your perspective, your approach to conflict and to difficult people - a positive approach to working through conflict to strengthen interpersonal relationships.
PPD 104 - Professionalism - The Internal
Suggested Time to Complete Course & Test: 1 ½ hours
Continuing Education Units: .2
This is the first of two courses on Professionalism. This course literally considers the heart of the matter, those elements of your attitude and behavior that affect your work every day: self-confidence, ethics, and
the professional approach to dealing positively with issues of diversity and persons with disabilities.
CS 107 COMMON COURTESY AND PROFESSIONALISM IN THE HOME
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
This course focuses on important points in showing respect for our disabled customers through our actions, words and courteous approach. It also offers some basics on common courtesies in the homes of our customer's
and dealing with their problems and complaints while there.
DDT 103 HOME & ENVIRONMENTAL ASSESSMENT - VIDEO
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
This course offers great detail about the team effort involved in assessment of the home and environment, with a focus on the role of the Driver/Delivery Technician. The course outlines what to review for home
assessment, environmental risk factors and consideration of patient needs and concerns.
DDT 132 PATIENT EDUCATION & INSTRUCTION - RESPIRATORY EQUIPMENT
Suggested Time to Complete Course & Test: 2 1/2 hours
Continuing Education Units: .3
Beyond delivery and set-up of the proper respiratory equipment, it is often the role of the Driver/Delivery Technician to instruct the patient and caregivers in its use and to create a comfort level of understanding
and security for these new users. This comprehensive course, second in a series, offers, item by item, the steps for setting up and instructing on oxygen equipment.
HME 402 INFECTION CONTROL
Suggested Time to Complete Course & Test: 1 1/2 hours
Continuing Education Units: .2
There has been growing concern and awareness in the United States and internationally about the spread of infectious diseases.
Fear of AIDS, the result of the human immunodeficiency virus (HIV), has been the primary focus of concern. However, HIV is just one of the bloodborne pathogens to which any provider of health care service is exposed. With more and more patients being cared for in a home setting, it is essential that those of us associated with home care understand the importance of practicing infection control, both for our benefit and for the benefit of home patients.
HME 408 COMPLIANCE IN THE HME INDUSTRY: MEDICARE
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
As an employee of an HME provider, it is essential that you understand the importance of compliance and how it affects billing, delivery, service, and all the elements of your company. The focus of this course is
Medicare compliance because if you can understand and meet the standards and rules of Medicare, you will most likely meet the standards and rules for any other third party payer.
The information in this course will help you identify the various agencies who influence compliance in the industry. The definitions of important terms pertaining to compliance are presented here as well as an outline of the basics of an effective compliance program. We've also included specific violations of Medicare fraud and abuse regulations and recommended ways to prevent such violations.
HME 103 UNDERSTANDING MEDICARE & MEDICAID
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
Understanding Medicare and Medicaid provides basic information to aid in the comprehension of these programs and their impact on the way we do business.
HME 403 ERGONOMICS IN THE OFFICE
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
Ergonomics is the study of workplace design: the study of how a workplace and the equipment used there can best be designed for comfort, safety, efficiency and productivity. It is the science of fitting the job
to the worker. This course focuses on ergonomics in the office, especially as it relates to workstation set-up.
PPD 301 Business Writing
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
One of our most requested topics, this course does a great job of summarizing and clarifying the skills needed for business writing:
formatting business letters, memos and emails and writing for clarity. It is a reference you will use again and again.
CS 103 GRIEIF: IT'S IMPACT ON YOUR CUSTOMER AND YOU!
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .2
Grief is the human reaction of sudden loss. It not only accompanies the loss of life, it is also a partner to those suffering a traumatic injury or those with a debilitating disease, both have to accept a
change in plans and dreams. Grief affects our patients, their caregivers, and you, the service provider.
HME 203 DISABILITIES & DISEASES - EARLY ADULT (20-50) ONSET
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
This course provides a brief overview of diseases and disabilities that most often have their onset in young adults (aged 20 - 50). It describes general causes and symptoms, and common treatments and equipment
considerations. In addition, consideration is given to the emotional needs and concerns of patients and their caregivers, with a special emphasis on the role of the providers of home medical equipment products
and services.
HME 204 DISABILITIES & DISEASES - LATER ADULT (50+) ONSET
Suggested Time to Complete Course & Test: 1.5 hours
Continuing Education Units: .2
This course provides a brief overview of diseases and disabilities that most often have their onset in older adults over the age of 50. It describes general causes and symptoms, and common treatments and equipment
considerations. In addition, consideration is given to the emotional needs and concerns of such patients and their caregivers and the importance of their relationship with the providers of home medical
equipment products and services.
HME 206 DISABLITIES & DISEASES - RESPIRATORY
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
This course provides a brief overview common respiratory diseases and disabilities. The course describes the causes of respiratory diseases and disabilities and describes some of the symptoms. Common treatments and
equipment considerations are discussed.
RSP101 TRANSITIONING FROM THE HOSPITAL TO HOMECARE: RESPIRATORY THERAPISTS
Suggested Time to Complete Course & Test: 1.5 hours
AARC Approved CRCEs: 1.5
This overview course covers the many
unique aspects of respiratory care through an HME provider - especially relevant for those coming from working respiratory in a hospital.
First we detail who our customers are and their needs, then create a better understanding the home care and HME (Home Medical Equipment) industry as a whole. Next is a specific discussion on the role of respiratory therapists in home. Finally, a quick piece on ethics and your role.
RSP201 RESPIRATORY AND CARDIOPULMONARY ANATOMY AND PHYSIOLOGY
Suggested Time to Complete Course & Test: 3.25 hours
AARC Approved CRCEs: 3.25
This course focuses on defining and applying some basic
concepts associated with the anatomy and physiology of the cardiopulmonary system, at times in great detail. We also discuss how these concepts impact the scope of mechanical ventilation and its facets.
This course is a fairly detailed description of A&P as it relates to those offering equipment and services for customers with respiratory needs.
For the Respiratory Care Practitioner, it's a great review and overview of the terms and descriptors that will be part of your every day life. For others, you will find this course a good summary of some very complicated concepts. It is a good foundation upon which to build an understanding of the needs of our patients and customers!
RSP202 RESPIRATORY DISEASE PROCESSES AND DISEASE MANAGEMENT
Suggested Time to Complete Course & Test: 3.25 hours
AARC Approved CRCEs: 3.25
As to the diseases themselves, we will describe the causes
of respiratory diseases and disabilities and describes some of the symptoms. Common treatments and equipment considerations are discussed.
And most specifically, we will cover in depth the concept of disease management, using COPD and asthma as our best examples of the differences you make through taking the lead in this area.
RSP203 RESPIRATORY CARE IN THE HOME: ASSESSMENTS
Suggested Time to Complete Course & Test: 3 hours
AARC Approved CRCEs: 3
Upon completion of this course, the participant will be able to:
- Describe the processes in a best practices approach to discharge.
- Delineate the differences in what resources are available and what responsibilities ensue to the therapist in hospital care versus home care
- List and describe the elements that need to be collected in the initial visit
- Explain the full procedures and recording for the physical assessment
- Point out each critical element in assessment of the home
- Detail the elements that need to be assessed in follow-up visits and the procedures in those elements
RSP301 COMPREHENSIVE RESPIRATORY SERVICES
Suggested Time to Complete Course & Test: 1.75 hours
AARC Approved CRCEs: 1.75
The role of the Respiratory Therapist in the home is key for those who depend
on oxygen for a better quality of life, and oftentimes, for their life itself. This course offers detailed information on the types of equipment that your company, as an HME provider, may offer in the home.
RSP302 PATIENT EDUCATION AND INSTRUCTION - RESPIRATORY EQUIPMENT
Suggested Time to Complete Course & Test: 2 hours
AARC Approved CRCEs: 2
The Respiratory Therapist is THE primary source of education
and guidance for our HME customers who depend on you and your company for respiratory care. This course outlines the value and processes of well-presented patient/caregiver instruction, and explains the full
processes for delivery and instruction for concentrators, compressed oxygen, liquid oxygen, CPAP machines, and aspirators.
RSP303 AEROSOL THERAPY - A COMPREHENSIVE OVERVIEW
Suggested Time to Complete Course & Test: 2 1/4 hours
AARC Approved CRCEs: 2.25
As a home respiratory therapist, you have primary responsibility for
education of your patients in disease management and the use of equipment such as the focus of this course - aerosol therapy.
This course is unique in that in addition to the overview of nebulizers and
equipment instruction, we also include some aspects that are not likely contained within the role of your home medical equipment company, such as providing metered dose inhalers or dry powder inhalers.
However, their proper use and your ability to refresh your customers on their use nicely rounds out you ability to assist the patient.
We also review the medications that your customers may be taking -so that you can fully understand, be able to note and address concerns, and serve as the primary liaison between your customers and the rest of the respiratory team.
RSP401 CUSTOMER SERVICE AND COURTESY: THE ROLE OF THE RESPIRATORY THERAPIST
Suggested Time to Complete Course & Test: 1 hour
AARC Approved CRCEs: 1
As a Respiratory Therapist, you are THE primary
provider of customer service to our end-users. You do a great deal of your work in the patient's home.
Often your customers have not only respiratory challenges, but they also may have other disabilities that impact them and their relationship with you. You also work closely with family members and caregivers. Taking all of that into consideration, the need for courtesy and quality customer service becomes profound.
This lesson is focused on the professional courtesy required as we deal with customers.
Certainly every individual merits courtesy; however, illness, injury or disabilities create some special issues that need to be addressed.
MED University and AARC are not affiliated. Please check with your National or State Association as your credentialing needs may be different. Always verify IACET CEUs or AARC CRCEs will fulfill those credentialing requirements.
Included in MED University Subscription
$799.00 for Non-MED Members
Please call (800) 825-5633 for additional pricing information.
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