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FOUNDATIONS FOR MANAGEMENT - RESPIRATORY
It is an obvious statement: nothing shapes the culture of a texture of an HME company like its management.
This collection of courses establishes that firm foundation for management, detailed information on customer service, the reimbursement process, equipment and diseases and disabilities. In addition is information that comprises the training and knowledge every manager should know: infection control, hazardous materials, office safety, sexual harrassment. This is a great foundation for future MED U courses specific to management.
Review the information below to get a full description of each course and the time necessary to complete.
HME 105 AN OVERVIEW OF HME AND ITS PLAYERS
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
This course offers a great overview of our industry: the types of equipment we sell, the customers we respond to; the many individual players in our industry, including the physicians and therapists
who are a part of the team in responding to patient's needs.
In addition, students will gain a great understanding of the types of agencies and regulations, governmental and private, that impact HME providers, their employees and their customers.
CS 101 QUALITY CUSTOMER SERVICE
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
There is no limit to the numerous voices shouting out the critical need for quality customer service.
Yet, time after time, we see a failure in its application. This course goes beyond the abstract and offers piece by piece, step by step, information to employees seeking to provide quality customer service. The premise of this course is twofold: quality customer service is the key to success for any employee with customer service responsibility, and quality customer service is the foundation upon which an organization's success and profits are built.
HME 401 RESPECT, CONFIDENTIALITY AND PATIENT RIGHTS
Suggested Time to Complete Course & Test: 1 ¼ hours
Continuing Education Units: .125
This is an introductory course on the critical importance of respect for your patients. That respect is reflected in:
"recognizing the dignity and humanity of your customers"
"treating all of the information they provide you as confidential"
"knowing and responding to the rights and
responsibilities of both you and your customers".
Especially significant in this course are the practical pieces on practicing confidentiality every day in your workplace.
HME 409 The HIPAA Privacy Rule
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
This course describes in detail the Final HIPAA Privacy Rule, part of
the Health Insurance Portability and Accountability Act or HIPAA.
This element of the act protects the privacy of individually identifiable health information that is stored, processed or transmitted and gives individuals the right to be informed of the privacy practices of a health care provider and to be informed of their privacy rights with respect to their protected health information. Successful completion of this course will offer the student the details he/she needs to know in order to fulfill the obligations (and opportunities) placed upon HME companies within HIPAA.
PPD105 Professionlism - The External
Suggested Time to Complete Course & Test: 1 ½ hours
Continuing Education Units: .15
This is the second of two courses on Professionalism. This piece, focuses on the external aspects of professionalism:
customer service, professional appearance, professional interaction and attitude, and business etiquette. It will confirm much of what you already know are the elements of a professional: how professionals act with customers and coworkers, how they dress and their approach in business.
HME 104 AN OVERVIEW OF REIMBURSEMENT & MANAGED CARE
Suggested Time to Complete Course & Test: 1.5 hours
Continuing Education Units: .15
Probably the most essential aspect of success for the Home Medical Equipment business is getting reimbursed for the equipment and services you provide. Our goal in this series of lessons is to
introduce you to the number of organizations that pay your company and what you have to do to get paid.
CS 106 CUSTOMER SERVICE FAST FACTS
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .175
This lesson is a collection of fact-filled information about customer service, with lists, important points, rules and reminders. Think of it as a Reader's Digest version: condensed stories, all
related but each about a different topic.
HME 310 BASIC DURABLE MEDICAL EQUIPMENT/HOME MEDICAL EQUIPMENT
Suggested Time to Complete Course & Test: 2.5 hours
Continuing Education Units: .25
This course provides an overview of some of the most commonly provided durable medical equipment, consisting primarily of: bathroom and toileting equipment, hospital beds and supports surfaces, aids
to daily living and mobility and ambulation. In addition to descriptions of products and their application, information is given indicating the types of customers who will most likely use this equipment and other
kinds of home medical equipment the patient might require.
HME 312 RESPIRATORY EQUIPMENT
Suggested Time to Complete Course & Test: 1 1/4 hour
Continuing Education Units: .125
This newly updated course provides an overview of some of the most commonly used respiratory therapy and related equipment to meet the needs of those with respiratory challenges.
The course does a thorough job of describing different oxygen therapy approach, CPAP, nebulizers, aspirators and ventilators. There is also a section on responding to infant needs with apnea monitors and phototherapy.
CS 102 TELEPHONE COURTESY & CUSTOMER SERVICE
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .175
Effective telephone skills are the cornerstone of quality customer service. Clarity of speech, sincerity, and courtesy are essential to your success on the phone. This lesson is for anyone who
picks up the telephone and communicates with a customer. You will learn how to improve your telephone skills, how to understand your customer's needs, and how to increase your ability to manage your customer's
perception.
PPD 102 Dealing with Conflict and Difficult People
Suggested Time to Complete Course & Test: 2 1/4 hours
Continuing Education Units: .225
This course discusses conflict in the workplace, but the heart of conflict goes to dealing with difficult people, because they tend to be at the heart of every conflict. This course utilizes your communication
skills and your ability to change your perspective, your approach to conflict and to difficult people - a positive approach to working through conflict to strengthen interpersonal relationships.
PPD 104 - Professionalism - The Internal
Suggested Time to Complete Course & Test: 1 ½ hours
Continuing Education Units: .15
This is the first of two courses on Professionalism. This course literally considers the heart of the matter, those elements of your attitude and behavior that affect your work every day: self-confidence, ethics, and
the professional approach to dealing positively with issues of diversity and persons with disabilities.
HME 103 Understanding Medicare & Medicaid
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
Understanding Medicare and Medicaid provides basic information to aid in the comprehension of these programs and their impact on the way we do business.
MGT 105 - Effective Management of Meetings
Suggested Time to Complete Course & Test: 1 ¾ hours
Continuing Education Units: .175
Running an effective meeting is not rocket science, but it seems to be a rare skill.
This course focuses on the simple elements of having meetings with purpose, creating and following an agenda, and managing the interpersonal elements inherent in any meeting.
MGT 101 - Overview of Management in HME
Suggested Time to Complete Course & Test: 3 1/4 hours
Continuing Education Units: .325
This course is an introduction to the skills and functions of management, with the dedicated perspective of HME. It is a great survey of thoughts on management and leadership - the entering point for all of the
rest of the management courses.
MGT 102 - Leadership - an Introduction
Suggested Time to Complete Course & Test: 2 1/4 hours
Continuing Education Units: .225
Influence is key to leadership. This course simplifies the process and discusses the impact of influence.
Leadership goes beyond management techniques or supervision, it is a style built on integrity and consistency - a great start for anyone looking at management in an HME company.
MGT 103 - Leadership, Management and Motivation
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .175
A real key to success in management is motivation, helping employees to be their best. This course offers some good tips on building teamwork and a positive work climate, especially through the constant change
inherent in our industry.
MGT 104 - Managing Conflict in the Workplace
Suggested Time to Complete Course & Test: 2 1/4 hours
Continuing Education Units: .225
There are many challenges for managers: financial, organizational, planning and vision. However, perhaps none is more critical (or more dangerous) than your work to minimize and deal with conflict in the
workplace. This course is written from two perspectives of management.
The first is that often you will be called on to help resolve conflict between two parties, departments or employees - a difficult but eminently valuable task. The second is that you are often in the middle of conflict yourself - whether caused by you or directed at you. This course speaks to dealing positively with you own conflict situations. It serves as a great companion piece to
PPD 102 - Dealing with Conflict and Difficult People.
HME 408 COMPLIANCE IN THE HME INDUSTRY: MEDICARE
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
As an employee of an HME provider, it is essential that you understand the importance of compliance and how it affects billing, delivery, service, and all the elements of your company. The focus of
this course is Medicare compliance because if you can understand and meet the standards and rules of Medicare, you will most likely meet the standards and rules for any other third party payer.
The information in this course will help you identify the various agencies who influence compliance in the industry. The definitions of important terms pertaining to compliance are presented here as well as an outline of the basics of an effective compliance program. We've also included specific violations of Medicare fraud and abuse regulations and recommended ways to prevent such violations.
MGT 203 - A Layperson's Guide to Law in the HME Industry
Suggested Time to Complete Course & Test: 3 hours
Continuing Education Units: .3
Written with the assistance of Jeff Baird or Brown & Fortunato, this course offers an overview of the laws that impact our industry, written at a level for all to understand.
HME 402 INFECTION CONTROL
Suggested Time to Complete Course & Test: 1 1/2 hours
Continuing Education Units: .15
There has been growing concern and awareness in the United States and internationally about the spread of infectious diseases.
Fear of AIDS, the result of the human immunodeficiency virus (HIV), has been the primary focus of concern. However, HIV is just one of the bloodborne pathogens to which any provider of health care service is exposed. With more and more patients being cared for in a home setting, it is essential that those of us associated with home care understand the importance of practicing infection control, both for our benefit and for the benefit of home patients.
HME 406 SAFETY AND READINESS AT THE WORKSITE
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
The lessons in this course present simple ways to prepare so that accidents in the workplace either don't occur or are dealt with quickly and assuredly. Emergency procedures in responding to some injuries are
presented as well as fire safety and basic elements for first aid.
MGT 201 - Introduction to Employment Law
Suggested Time to Complete Course & Test: 2 ½ hours
Continuing Education Units: .25
Even for the smallest business, there are several laws that impact how you must treat employees.
How about a straight-forward course that explains the laws related to employment, encourages the proper application, and simplifies the entire process?
HME 407 PREVENTING SEXUAL HARASSMENT
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
The first step in any education is creating awareness.
This course is designed to help you become aware of your responsibility to make your workplace a comfortable place to work. This course makes note of two perspectives on this subject: how to avoid behavior that would make someone else feel uncomfortable and what to do when you feel harassed.
MGT 202 - Human Resources Management in HME
Suggested Time to Complete Course & Test: 3 ½ hours
Continuing Education Units: .35
How do you make the right decision in interviewing for employees? This course offers practical tips, including making certain your approach is legal and proper, your goals clear and your final results
successful.
MGT 301 - Business Planning
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
One of the primary responsibilities (and opportunities!) of a business owner or manager is to establish and communicate the direction of the business through planning, often a chore for small businesses who are too
busy working to plan!
Perhaps the most effective tool in meeting this responsibility is the creation of a Business Plan. This course will help you in create your business plan or assist you in evaluating your current plan.
MGT 302 - Managing by the Numbers
Suggested Time to Complete Course & Test: 3 hours
Continuing Education Units: .3
Successfully operating a Home Medical Equipment business in today's environment requires many things. One of the most important is the ability to generate and utilize accurate and timely information on the
company's performance.
This information is needed by both internal and external parties in order to monitor, evaluate and act on business results. This course works to make that process practical and useful, especially for those new to the financial side of business.
HME 403 ERGONOMICS IN THE OFFICE
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
Ergonomics is the study of workplace design: the study of how a workplace and the equipment used there can best be designed for comfort, safety, efficiency and productivity. It is the science of
fitting the job to the worker. This course focuses on ergonomics in the office, especially as it relates to workstation set-up.
PPD 301 Business Writing
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
One of our most requested topics, this course does a great job of summarizing and clarifying the skills needed for business writing:
formatting business letters, memos and emails and writing for clarity. It is a reference you will use again and again.
CS 103 GRIEIF: IT'S IMPACT ON YOUR CUSTOMER AND YOU!
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .175
Grief is the human reaction of sudden loss. It not only accompanies the loss of life, it is also a partner to those suffering a traumatic injury or those with a debilitating disease, both have to accept a
change in plans and dreams. Grief affects our patients, their caregivers, and you, the service provider.
HME 203 DISABILITIES & DISEASES - EARLY ADULT (20-50) ONSET
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
This course provides a brief overview of diseases and disabilities that most often have their onset in young adults (aged 20 - 50).
It describes general causes and symptoms, and common treatments and equipment considerations. In addition, consideration is given to the emotional needs and concerns of patients and their caregivers, with a special emphasis on the role of the providers of home medical equipment products and services.
HME 204 DISABILITIES & DISEASES - LATER ADULT (50+) ONSET
Suggested Time to Complete Course & Test: 1.5 hours
Continuing Education Units: .15
This course provides a brief overview of diseases and disabilities that most often have their onset in older adults over the age of 50. It describes general causes and symptoms, and common treatments
and equipment considerations. In addition, consideration is given to the emotional needs and concerns of such patients and their caregivers and the importance of their relationship with the providers of home
medical equipment products and services.
HME 206 DISABLITIES & DISEASES - RESPIRATORY
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
This course provides a brief overview common respiratory diseases and disabilities. The course describes the causes of respiratory diseases and disabilities and describes some of the symptoms. Common
treatments and equipment considerations are discussed.
PRICE INFORMATION
Please call (800) 825-5633 for pricing information.
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