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MASTER REPAIR TECHNICIAN - RESPIRATORY
With many types of respiratory equipment out there that you need to know how to repair -plus all the other knowledge that would make you a true professional - you face quite a challenge.
The good news is this - the collection of courses you find here offer the single best foundation in the industry for what you need to know to understand and repair respiratory components - compressors, concentrators, aspirators and nebulizers. In addition to your comprehensive training in repair, there is also a great overview of the industry and customer service, a strong introduction to reimbursement, and vital information on the diseases and disabilities with which your customers deal daily. This will be a great foundation for your career.
Review the information below to get a full description of each course and the time necessary to complete.
HME 105 AN OVERVIEW OF HME AND ITS PLAYERS
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
This course offers a great overview of our industry: the types of equipment we sell, the customers we respond to; the many individual players in our industry, including the physicians and therapists
who are a part of the team in responding to patient's needs. In addition, students will gain a great understanding of the types of agencies and regulations, governmental and private, which impact HME providers,
their employees and their customers.
CS 101 QUALITY CUSTOMER SERVICE
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
There is no limit to the numerous voices shouting out the critical need for quality customer service.
Yet, time after time, we see a failure in its application. This course goes beyond the abstract and offers piece by piece, step by step, information to employees seeking to provide quality customer service. The premise of this course is twofold: quality customer service is the key to success for any employee with customer service responsibility, and quality customer service is the foundation upon which an organization's success and profits are built.
HME 401 RESPECT, CONFIDENTIALITY AND PATIENT RIGHTS
Suggested Time to Complete Course & Test: 1 ¼ hours
Continuing Education Units: .1
This is an introductory course on the critical importance of respect for your patients. That respect is reflected in:
"recognizing the dignity and humanity of your customers"
"treating all of the information they provide you as confidential"
"knowing and responding to the rights and
responsibilities of both you and your customers".
Especially significant in this course are the practical pieces on practicing confidentiality every day in your workplace.
HME 410 The HIPAA Privacy Rule (Including HITECH)
Suggested Time to Complete Course & Test: 1 1/4 hours
Continuing Education Units: .1
This course describes in detail the Final HIPAA Privacy Rule, part of
the Health Insurance Portability and Accountability Act or HIPAA.
This element of the act protects the privacy of individually identifiable health information that is stored, processed or transmitted and gives individuals the right to be informed of the privacy practices of a health care provider and to be informed of their privacy rights with respect to their protected health information. Successful completion of this course will offer the student the details he/she needs to know in order to fulfill the obligations (and opportunities) placed upon HME companies within HIPAA.
PPD105 Professionalism - The External
Suggested Time to Complete Course & Test: 1 ½ hours
Continuing Education Units: .2
This is the second of two courses on Professionalism. This piece, focuses on the external aspects of professionalism:
customer service, professional appearance, professional interaction and attitude, and business etiquette. It will confirm much of what you already know are the elements of a professional: how professionals act with customers and coworkers, how they dress and their approach in business.
HME 104 AN OVERVIEW OF REIMBURSEMENT & MANAGED CARE
Suggested Time to Complete Course & Test: 1.5 hours
Continuing Education Units: .2
Probably the most essential aspect of success for the Home Medical Equipment business is getting reimbursed for the equipment and services you provide. Our goal in this series of lessons is to
introduce you to the number of organizations that pay your company and what you have to do to get paid.
CS 106 CUSTOMER SERVICE FAST FACTS
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .2
This lesson is a collection of fact-filled information about customer service, with lists, important points, rules and reminders. Think of it as a Reader's Digest version: condensed stories, all
related but each about a different topic.
HME 310 BASIC DURABLE MEDICAL EQUIPMENT/HOME MEDICAL EQUIPMENT
Suggested Time to Complete Course & Test: 2.5 hours
Continuing Education Units: .3
This course provides an overview of some of the most commonly provided durable medical equipment, consisting primarily of: bathroom and toileting equipment, hospital beds and supports surfaces, aids
to daily living and mobility and ambulation. In addition to descriptions of products and their application, information is given indicating the types of customers who will most likely use this equipment and other
kinds of home medical equipment the patient might require.
HME 312 RESPIRATORY EQUIPMENT
Suggested Time to Complete Course & Test: 1 1/4 hour
Continuing Education Units: .1
This newly updated course provides an overview of some of the most commonly used respiratory therapy and related equipment to meet the needs of those with respiratory challenges.
The course does a thorough job of describing different oxygen therapy approach, CPAP, nebulizers, aspirators and ventilators. There is also a section on responding to infant needs with apnea monitors and phototherapy.
CS 102 TELEPHONE COURTESY & CUSTOMER SERVICE
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .2
Effective telephone skills are the cornerstone of quality customer service. Clarity of speech, sincerity, and courtesy are essential to your success on the phone. This lesson is for anyone who
picks up the telephone and communicates with a customer. You will learn how to improve your telephone skills, how to understand your customer's needs, and how to increase your ability to manage your customer's
perception.
PPD 102 Dealing with Conflict and Difficult People
Suggested Time to Complete Course & Test: 2 1/4 hours
Continuing Education Units: .2>
This course discusses conflict in the workplace, but the heart of conflict goes to dealing with difficult people, because they tend to be at the heart of every conflict. This course utilizes your communication
skills and your ability to change your perspective, your approach to conflict and to difficult people - a positive approach to working through conflict to strengthen interpersonal relationships.
PPD 104 - Professionalism - The Internal
Suggested Time to Complete Course & Test: 1 ½ hours
Continuing Education Units: .2
This is the first of two courses on Professionalism. This course literally considers the heart of the matter, those elements of your attitude and behavior that affect your work every day: self-confidence, ethics, and
the professional approach to dealing positively with issues of diversity and persons with disabilities.
CS 107 COMMON COURTESY AND PROFESSIONALISM IN THE HOME
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
This course focuses on important points in showing respect for our disabled customers through our actions, words and courteous approach. It also offers some basics on common courtesies in the homes of
our customer's and dealing with their problems and complaints while there.
DDT 102 INFECTION CONTROL - VIDEO
Suggested Time to Complete Course & Test: 1.5 hours
Continuing Education Units: .2
Accompanied by a video, this course does a thorough job of covering the very specific universal precautions necessary for a driver/delivery technician, including details on cleaning and disinfecting,
use of protective barriers and routine practices.
HME 404 ERGONOMICS IN THE WAREHOUSE - BACK SAFETY
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
According to the U.S. Department of Labor, more than one million workers suffer back injuries each year. This number doesn't include other types of work related injuries such as neck strain and knee
injuries. A very high percentage of these injuries could have been prevented and it is much easier to prevent injury than to repair an injury. This course will give you the information you need to
protect your back and prevent injury.
HME 405 HAZARDOUS MATERIALS
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
Chemicals are a major part of your workplace. There are an estimated 575,000 existing chemical products, and hundreds of new ones are being introduced annually. Because of the potential
seriousness of safety and health problems due to chemical exposures, and to encourage processes to prevent the exposure, the Occupational Safety & Health Administration (OSHA) issued rules in the1980s regarding
the training on the handling of hazardous materials (commonly called HAZMAT). Upon completion of this course, participants will be able to explain common hazards; identify planning and skills for the prevention of
hazards from chemicals; and be aware of effective procedures in responding to chemical emergencies and injuries.
DDT 131 COMPREHENSIVE 02 SERVICE
Suggested Time to Complete Course & Test: 2 1/2 hours
Continuing Education Units: .3
The provision of medical oxygen is critical to the quality of our patient's lives. This series of three courses (including DDT 132 and DDT 133) and accompanied by a video, fully explains the
opportunity for the Driver/Delivery Technician to impact positively the lives of his respiratory customers. This first course offers a comprehensive overview of respiratory equipment and accessories.
DDT 132 O2 PATIENT EDUCATION AND INSTRUCTION
Suggested Time to Complete Course & Test: 2 1/2 hours
Continuing Education Units: .3
Beyond delivery and set-up of the proper respiratory equipment, it is often the role of the Driver/Delivery Technician to instruct the patient and caregivers in its use and to create a comfort level
of understanding and security for these new users. This comprehensive course, second in a series, offers, item by item, the steps for setting up and instructing on oxygen equipment.
DDT 133 OXYGEN TRANSPORT AND TRACKING
Suggested Time to Complete Course & Test: 3 hours
Continuing Education Units: .3
Medical oxygen, legally a drug, is among the most heavily regulated items in the HME industry. This course, third in a series for Driver/Delivery Technicians, details the regulations and the
proper procedures for the transportation and tracking of oxygen.
MRT 301 INTRODUCTION TO RESPIRATORY REPAIR
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
Everyone who repairs respiratory equipment needs a basic working knowledge of human oxygen needs, oxygen concentrators, aerosol units, suction machines, and the compressors that power these
units. They also need an understanding of safe working habits and to know the difference between preventative maintenance, troubleshooting, and repairs.
In addition, handy troubleshooting tips and service documentation requirements are included in this course.
MRT 302 BASICS OF COMPRESSORS
Suggested Time to Complete Course & Test: 1 ½ hours
Continuing Education Units: .2
Compressors power many home respiratory equipment units.
This course explains the functions of air compressors and the type used in different respiratory units. It describes how to repair a compressor top end and how to swap out a rebuilt unit for one that doesn't function properly.
MRT 303 OXYGEN CONCENTRATORS
Suggested Time to Complete Course & Test: 4 hours
Continuing Education Units: .4
Oxygen concentrators are electrically powered machines that filter room air, separate out the oxygen and deliver it to the patient. This course discusses how concentrators function. It
provides photographs of their features and describes what they do. It tells how to perform preventative maintenance, troubleshoot, and make basic repairs.
MRT 304 AEROSOL UNITS & SUCTION MACHINES
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
Aerosol units, also called nebulizers or compressor nebulizers, are small devices that spray medication in a fine mist so the patient can easily inhale it.
This course discusses how aerosol units function. It provides photographs of their features and describes what they do. It tells how to perform preventative maintenance, troubleshoot, and make basic repairs.
Suction machines, or aspirators, use suction to clear the patient's mouth and airway of fluid and mucus.
This course discusses how suction machines function. It provides photographs of their features and describes what they do. It tells how to perform preventative maintenance, troubleshoot, and make basic repairs.
CS 103 GRIEF: ITS IMPACT ON YOUR CUSTOMERS AND YOU
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .2
Grief is the human reaction of sudden loss. It not only accompanies the loss of life, it is also a partner to those suffering a traumatic injury or those with a debilitating disease, both have
to accept a change in plans and dreams. Grief affects our patients, their caregivers, and you, the service provider.
HME 203 DISABILITIES & DISEASES - EARLY ADULT (20-50) ONSET
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
This course provides a brief overview of diseases and disabilities that most often have their onset in young adults (aged 20 - 50).
It describes general causes and symptoms, and common treatments and equipment considerations. In addition, consideration is given to the emotional needs and concerns of patients and their caregivers, with a special emphasis on the role of the providers of home medical equipment products and services.
HME 204 DISABILITIES & DISEASES - LATER ADULT (50+) ONSET
Suggested Time to Complete Course & Test: 1.5 hours
Continuing Education Units: .2
This course provides a brief overview of diseases and disabilities that most often have their onset in older adults over the age of 50. It describes general causes and symptoms, and common treatments
and equipment considerations. In addition, consideration is given to the emotional needs and concerns of such patients and their caregivers and the importance of their relationship with the providers of home
medical equipment products and services.
HME 206 DISABILITIES & DISEASES - RESPIRATORY
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
This course provides a brief overview common respiratory diseases and disabilities. The course describes the causes of respiratory diseases and disabilities and describes some of the symptoms. Common
treatments and equipment considerations are discussed.
Included with MED University Subscription
$799.00 for Non-MED Members
Please call (800) 825-5633 for additional pricing information.
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