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RESNA RTS
Clinicians are the face of the company in our industry, there are no more important staff.
Much of this curriculum focuses on a better understanding of the industry you have chosen and some of its unique aspects in reimbursement, customer service and confidentiality. Also covered are needed annual training in infection control and great reviews on equipment and disabilities and diseases.
Review the information below to get a full description of each course and the time necessary to complete.
HME 105 AN OVERVIEW OF HME AND ITS PLAYERS
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2 (RESNA Accepted)
This course offers a great overview of our industry: the types of equipment we sell, the customers we respond to; the many individual players in our industry, including the physicians and therapists
who are a part of the team in responding to patient's needs.
In addition, students will gain a great understanding of the types of agencies and regulations, governmental and private, that impact HME providers, their employees and their customers.
CS 101 QUALITY CUSTOMER SERVICE
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
There is no limit to the numerous voices shouting out the critical need for quality customer service.
Yet, time after time, we see a failure in its application. This course goes beyond the abstract and offers piece by piece, step by step, information to employees seeking to provide quality customer service. The premise of this course is twofold: quality customer service is the key to success for any employee with customer service responsibility, and quality customer service is the foundation upon which an organization's success and profits are built.
HME 401 RESPECT, CONFIDENTIALITY & PATIENT RIGHTS
Suggested Time to Complete Course & Test: 1 ¼ hours
Continuing Education Units: .1
This is an introductory course on the critical importance of respect for your patients. That respect is reflected in:
"recognizing the dignity and humanity of your customers"
"treating all of the information they provide you as confidential"
"knowing and responding to the rights and
responsibilities of both you and your customers".
Especially significant in this course are the practical pieces on practicing confidentiality every day in your workplace.
HME 410 The HIPAA Privacy Rule (Including HITECH)
Suggested Time to Complete Course & Test: 1 1/4 hours
Continuing Education Units: .1
This course describes in detail the Final HIPAA Privacy Rule, part of
the Health Insurance Portability and Accountability Act or HIPAA.
This element of the act protects the privacy of individually identifiable health information that is stored, processed or transmitted and gives individuals the right to be informed of the privacy practices of a health care provider and to be informed of their privacy rights with respect to their protected health information. Successful completion of this course will offer the student the details he/she needs to know in order to fulfill the obligations (and opportunities) placed upon HME companies within HIPAA.
PPD105 Professionalism - The External
Suggested Time to Complete Course & Test: 1 ½ hours
Continuing Education Units: .2
This is the second of two courses on Professionalism. This piece, focuses on the external aspects of professionalism:
customer service, professional appearance, professional interaction and attitude, and business etiquette. It will confirm much of what you already know are the elements of a professional: how professionals act with customers and coworkers, how they dress and their approach in business.
HME 104 AN OVERVIEW OF REIMBURSEMENT & MANAGED CARE
Suggested Time to Complete Course & Test: 1.5 hours
Continuing Education Units: .2
Probably the most essential aspect of success for the Home Medical Equipment business is getting reimbursed for the equipment and services you provide. Our goal in this series of lessons is to
introduce you to the number of organizations that pay your company and what you have to do to get paid.
CS 106 CUSTOMER SERVICE FAST FACTS
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .1
This lesson is a collection of fact-filled information about customer service, with lists, important points, rules and reminders. Think of it as a Reader's Digest version: condensed stories, all
related but each about a different topic.
HME 310 BASIC DURABLE MEDICAL EQUIPMENT/HOME MEDICAL EQUIPMENT
Suggested Time to Complete Course & Test: 2.5 hours
Continuing Education Units: .3 (RESNA Accepted)
This course provides an overview of some of the most commonly provided durable medical equipment, consisting primarily of: bathroom and toileting equipment, hospital beds and supports surfaces, aids
to daily living and mobility and ambulation. In addition to descriptions of products and their application, information is given indicating the types of customers who will most likely use this equipment and other
kinds of home medical equipment the patient might require.
HME 311 REHAB EQUIPMENT
Suggested Time to Complete Course & Test: 1 ¼ hours
Continuing Education Units: .1 (RESNA Accepted)
A large population of individuals served by our industry consists of those with permanent disabilities such as spinal cord injuries or those with degenerative diseases such as MS or ALS.
These folks are the primary users of rehab equipment. This course described this often sophisticated equipment, including manual wheelchairs, power chairs and other equipment that support the day-to-day lives of its users. This information will also provide understanding as to what other kinds of home medical equipment a patient might require
CS 102 TELEPHONE COURTESY & CUSTOMER SERVICE
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .2
Effective telephone skills are the cornerstone of quality customer service. Clarity of speech, sincerity, and courtesy are essential to your success on the phone. This lesson is for anyone who
picks up the telephone and communicates with a customer. You will learn how to improve your telephone skills, how to understand your customer's needs, and how to increase your ability to manage your customer's
perception.
PPD 102 Dealing with Conflict and Difficult People
Suggested Time to Complete Course & Test: 2 1/4 hours
Continuing Education Units: .2
This course discusses conflict in the workplace, but the heart of conflict goes to dealing with difficult people, because they tend to be at the heart of every conflict. This course utilizes your communication
skills and your ability to change your perspective, your approach to conflict and to difficult people - a positive approach to working through conflict to strengthen interpersonal relationships.
PPD 104 - Professionalism - The Internal
Suggested Time to Complete Course & Test: 1 ½ hours
Continuing Education Units: .2
This is the first of two courses on Professionalism. This course literally considers the heart of the matter, those elements of your attitude and behavior that affect your work every day: self-confidence, ethics, and
the professional approach to dealing positively with issues of diversity and persons with disabilities.
CS 107 COMMON COURTESY AND PROFESSIONALISM IN THE HOME
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
This course focuses on important points in showing respect for our disabled customers through our actions, words and courteous approach. It also offers some basics on common courtesies in the homes of
our customer's and dealing with their problems and complaints while there.
DDT 103 HOME & ENVIRONMENTAL ASSESSMENT - VIDEO
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2 (RESNA Accepted)
This course offers great detail about the team effort involved in assessment of the home and environment, with a focus on the role of the Driver/Delivery Technician.
The course outlines what to review for home assessment, environmental risk factors and consideration of patient needs and concerns.
DDT 121 MANUAL WHEELCHAIRS
Suggested Time to Complete Course & Test: 2 1/4 hours
Continuing Education Units: .2
Manual wheelchairs are among the most common products provided by HME companies, and also among the most critical and complex. This comprehensive course takes the Driver/Delivery Technician's
expertise with manual chairs to a whole new level, covering all of the details for wheelchair selection, operation, adjustment, maintenance and repair.
MRT 201 POWER WHEELCHAIR BASICS
Suggested Time to Complete Course & Test: 1.5 hours
Continuing Education Units: .2 (RESNA Accepted)
Anyone who orders or services power wheelchairs needs to know the basics of how these machines work.
This introductory course describes the functions, major components, batteries, motors, controllers, joysticks, chargers and programmers of the power wheelchair. It also provides you with an understanding of how these components work together as a system.
HME 402 INFECTION CONTROL
Suggested Time to Complete Course & Test: 1 1/2 hours
Continuing Education Units: .2
There has been growing concern and awareness in the United States and internationally about the spread of infectious diseases.
Fear of AIDS, the result of the human immunodeficiency virus (HIV), has been the primary focus of concern. However, HIV is just one of the bloodborne pathogens to which any provider of health care service is exposed. With more and more patients being cared for in a home setting, it is essential that those of us associated with home care understand the importance of practicing infection control, both for our benefit and for the benefit of home patients.
As an employee of an HME provider, it is essential that you understand the importance of compliance and how it affects billing, delivery, service, and all the elements of your company. The focus of
this course is Medicare compliance because if you can understand and meet the standards and rules of Medicare, you will most likely meet the standards and rules for any other third party payer.
The information in this course will help you identify the various agencies who influence compliance in the industry. The definitions of important terms pertaining to compliance are presented here as well as an outline of the basics of an effective compliance program. We've also included specific violations of Medicare fraud and abuse regulations and recommended ways to prevent such violations.
HME 103 UNDERSTANDING MEDICARE & MEDICAID
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1 (RESNA Accepted)
Understanding Medicare and Medicaid provides basic information to aid in the comprehension of these programs and their impact on the way we do business.
HME 403 ERGONOMICS IN THE OFFICE
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
Ergonomics is the study of workplace design: the study of how a workplace and the equipment used there can best be designed for comfort, safety, efficiency and productivity. It is the science of
fitting the job to the worker. This course focuses on ergonomics in the office, especially as it relates to workstation set-up.
PPD 301 Business Writing
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
One of our most requested topics, this course does a great job of summarizing and clarifying the skills needed for business writing:
formatting business letters, memos and emails and writing for clarity. It is a reference you will use again and again.
CS 103 GRIEF: IT'S IMPACT ON YOUR CUSTOMER AND YOU!
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .2
Grief is the human reaction of sudden loss. It not only accompanies the loss of life, it is also a partner to those suffering a traumatic injury or those with a debilitating disease, both have to accept a
change in plans and dreams. Grief affects our patients, their caregivers, and you, the service provider.
HME 202 DISABILITIES & DISEASES - PEDIATRIC ONSET
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2 (RESNA Accepted)
This course provides a brief overview of diseases and disabilities that most often have their onset in young children.
It describes general causes and symptoms, and common treatments and equipment considerations. In addition, consideration is given to the emotional needs and concerns of such patients and the importance of their relationship with the providers of home medical equipment products and services.
HME 203 DISABILITIES & DISEASES - EARLY ADULT (20-50) ONSET
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1 (RESNA Accepted)
This course provides a brief overview of diseases and disabilities that most often have their onset in young adults (aged 20 - 50).
It describes general causes and symptoms, and common treatments and equipment considerations. In addition, consideration is given to the emotional needs and concerns of patients and their caregivers, with a special emphasis on the role of the providers of home medical equipment products and services.
HME 204 DISABILITIES & DISEASES - LATER ADULT (50+) ONSET
Suggested Time to Complete Course & Test: 1.5 hours
Continuing Education Units: .2 (RESNA Accepted)
This course provides a brief overview of diseases and disabilities that most often have their onset in older adults over the age of 50. It describes general causes and symptoms, and common treatments
and equipment considerations. In addition, consideration is given to the emotional needs and concerns of such patients and their caregivers and the importance of their relationship with the providers of home
medical equipment products and services.
HME 205 DISABILITIES & DISEASES - SUDDEN ONSET
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1 (RESNA Accepted)
This course provides a brief overview of the disabilities that are unexpected and sudden.
The course describes the causes of sudden onset disabilities and describes some of the symptoms. Common treatments and equipment considerations are discussed.
RTS 101 The Role of the RTS and Rehab Companies
Suggested Time to Complete Course & Test:3 1/4 hours
Continuing Education Units:.3 (RESNA-C Accepted)
This course on funding and billing for rehab takes the approach of addressing both the RTS and the reimbursement specialist because of the critical need for taking a team approach to funding.
If you are in billing, you need to understand several of the details the RTS goes through to get documentation ready for submission. If you are an RTS, you need to understand how complex the actual submission can be. This course summarizes the various sources of funding, and then gets very specific about billing and coding rehab, with a focus on Medicare and some of the new regulations regarding cushions and chairs.
Here's the approach we want to take through this course.
First, let's focus for a bit on those who need the services of a rehab company, our patients. Second, let us review the overall functions and products of a rehab company and their part in providing assistive technology systems - many of those functions and products you are familiar with. Finally, let's get specific about the role of an RTS within a rehab company - your tasks, opportunities and routine.
REM 201: Rehab Funding and Billing
Suggested Time to Complete Course & Test:1 3/4 hours
Continuing Education Units:.2 (RESNA-C Accepted)
This is the introductory course to the entire RTS program.
It focuses first on those who need the services of a rehab company, our patients. Then, the course reviews the overall functions and products of a rehab company and their part in providing assistive technology systems - many of those functions and products you are familiar with. Finally, it gets specific about the role of an RTS within a rehab company - your tasks, opportunities and routine.
RTS 201: Anatomy and Physiology for Rehab
Suggested Time to Complete Course & Test:3 ¼ hours
Continuing Education Units:.3 (RESNA-C Accepted)
Anatomy is the study of structures in the body, their forms and how they are arranged. Physiology is how the structures in the body function and how they are related.
A group of structures and/or organs (the anatomy) that act together to carry out a specific function (the physiology) is called a system. This course is a fairly detailed description of A&P as it relates to those offering equipment and services for rehab. For the RTS, it's a great introduction before you dive into seating systems - you will become familiar with terms and descriptors that will be part of your every day life. For others, you will find this course a good summary of some very complicated concepts. It is a good foundation upon which to build an understanding of the needs of our patients and customers!
RTS 202: Terminology and Biomechanics Related to Seating and Positioning
Suggested Time to Complete Course & Test:1 1/4 hours
Continuing Education Units:.1 (RESNA-C Accepted)
This course gives definition to many of the things you already know intuitively about seating and positioning and making certain the body is balanced and upon completion of this course you will be able to explain the
biomechanical principles most basic to seating and positioning. The second half of this course focuses on the language and the anatomical reference systems of seating and positioning, soon to be your second language
as an RTS.
RTS 203: Positioning Goals & Assistive Technologies for Positioning Effectiveness
Suggested Time to Complete Course & Test:2 hours
Continuing Education Units:.2 (RESNA-C Accepted)
The first half of this course specifies the positioning goals for joints and postural stability.
It applies a lot of the terms you studied in the prior courses on Anatomy and Physiology and Biomechanics. The last half suggest the proper application of assistive technology for various positioning goals and defines further terms and elements key to assistive technology and seating and positioning.
RTS 204: Proper Seating and Positioning - Evaluation and Application
Suggested Time to Complete Course & Test:2 1/4 hours
Continuing Education Units:.2 (RESNA-C Accepted)
This course is intended as a practical culmination of your study of several issues on seating and positioning reviewing the impact of funding; gathering terminology and tasks and goals.
The intention of this course is to take all you've learned and apply it to the evaluation process. This course views an assessment through a clinician's eyes (Chris Chovan) while it is being done. Rather than an outlined, slightly dry perspective on the assessment process, it is a personal and practical approach from the perspective of the clinician doing the assessment.
You will note the terms and elements you've uncovered from the previous courses.
It makes for interesting reading and if you haven't already worked with a clinician in an assessment setting, this serves as a great preface.
RTS 301: Introduction and Overview of Assistive Technologies
Suggested Time to Complete Course & Test:1 hour
Continuing Education Units:.1 (RESNA-C Accepted)
This course and all of the RTS 300 series courses are designed to give you the information you need to pass the RESNA exam to become a CRTS. These courses are based on a review of the Cook and Hussey book, Assistive
Technologies, Principles and Practice. The Cook & Hussey is an outstanding textbook, detailed in every way, but difficult to read. Our whole focus is making the text understandable, usable, and
direct.
All of the courses are based upon a review of the text by Adrienne Bergen, one of the outstanding physical therapists in the field of assistive technology, and Anjali Weber of Permobil, who has done an
extraordinary job in successfully preparing Permobil staff to pass the RESNA exam.
Section by section we point out the pieces you need to know and understand both for the RESNA exam and for the success of your practice.
This first course reviews Chapter 1 of the Cook & Hussey text, an
introduction and overview on assistive technology.
RTS 302: A Framework for Assistive Technologies
Suggested Time to Complete Course & Test:1 hour
Continuing Education Units:.1 (RESNA-C Accepted)
This is the second in a series of courses designed to prepare you to take the RESNA exam to become a CRTS and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice.
This course covers Chapter 2 of that text, A Framework for Assistive Technologies.
RTS 303: The Disabled User of Assistive Technologies
Suggested Time to Complete Course & Test:1 1/4 hours
Continuing Education Units:.1 (RESNA-C Accepted)
This is the third in a series of courses designed to prepare you to take the RESNA exam to become a CRTS and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice.
This course covers Chapter 3 of that text, The Disables Human User of AT.
RTS 304: Delivering Assistive Technologies Services to the Consumer
Suggested Time to Complete Course & Test:1 ¼ hour
Continuing Education Units:.1 (RESNA-C Accepted)
This is the fourth in a series of courses designed to prepare you to take the RESNA exam to become a CRTS and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice.
This course covers Chapter 4 of that text, Delivering AT Services to the Consumer.
RTS 305: Seating Systems as Extrinsic Enablers, Pressure Management
Suggested Time to Complete Course & Test:1 1/4 hours
Continuing Education Units:.1 (RESNA-C Accepted)
This is the fifth in a series of courses designed to prepare you to take the RESNA exam to become a CRTS and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice.
This course covers Chapter 6 of that text, Seating Systems as Extrinsic Enablers, Pressure Management.
RTS 306: Control Interfaces for Assistive Technologies
Suggested Time to Complete Course & Test:1 ½ hours
Continuing Education Units:.2 (RESNA-C Accepted)
This is the sixth in a series of courses designed to prepare you to take the RESNA exam to become a CRTS and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice.
This course covers Chapter 7 of that text, Control Interfaces for Assistive Technology.
RTS 307: Computers as Extrinsic Enablers for Assistive Technologies
Suggested Time to Complete Course & Test:1 hour
Continuing Education Units:.1 (RESNA-C Accepted)
This is the seventh in a series of courses designed to prepare you to take the RESNA exam to become a CRTS and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice.
This course covers Chapter 8 of that text, Computers as Extrinsic Enablers for Assistive Technologies.
RTS 308: Augmentative and Alternative Communication Systems
Suggested Time to Complete Course & Test:1 1/2 hours
Continuing Education Units:.2 (RESNA-C Accepted)
This is the eighth in a series of courses designed to prepare you to take the RESNA exam to become a CRTS and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice.
This course covers Chapter 9 of that text, Augmentative and Alternative Communication Systems.
Note: this is one of the most important reviews.
Other than seating and positioning, there are more questions on AAC than any other topic!
RTS 309: Technologies that Enable Mobility and Control of the Environment
Suggested Time to Complete Course & Test:1 1/4 hours
Continuing Education Units:.1 (RESNA-C Accepted)
This is the ninth in a series of courses designed to prepare you to take the RESNA exam to become a CRTS and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice.
This course covers Chapters 10 & 11 of that text, Technologies that Enable Mobility and Technologies that Aid Manipulation and Control of the Environment.
RTS 310: Sensory Aids for Persons with Visual or Auditory Impairments
Suggested Time to Complete Course & Test:1 hour
Continuing Education Units:.1 (RESNA-C Accepted)
This is the tenth in a series of courses designed to prepare you to take the RESNA exam to become a CRTS and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice.
This course covers Chapter 12 of that text, Sensory Aids for Persons with Visual or Auditory Impairments.
RTS 311: Assistive Technologies in the Context of the Classroom and Work
Suggested Time to Complete Course & Test:1 hour
Continuing Education Units:.1 (RESNA-C Accepted)
This is the last in a series of eleven courses designed to prepare you to take the RESNA exam to become a CRTS and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice.
This course covers Chapters 13 and 14 of that text, Assistive Technologies in the Context of the Classroom & Assistive Technologies in the Context of Work.
RTS 400: Comprehensive Review for the RESNA Exam
This course is the final preparation for the RESNA exam and has two purposes. The first is to cover some basic test taking skills, to get you prepared to
take the 200 questions multiple choice exam. Secondly, this course pulls out important material from all of your other courses and puts it in a sort of Cliff Notes approach to getting ready for the exam.
Our intent is not to review every single subject area, but to remind you of some of the key things you have to know. Your success on the RESNA exam will actually be a combination of what you review here, the
comprehensive battery of courses you've taken from MED U and what you've already practiced in the industry. Good luck!
MED and RESNA are not affiliated. Please check with RESNA to make sure the MED University courses your choose are approved for your RESNA credentialing.
(Please Note: RESNA reserves the right to accept or deny any on-going education that does not meet their continuing education criteria. Please do not select courses that
you have previously submitted to RESNA for your certification.)
Included in MED University Subscription
$799.00 for Non-MED Members
Please call (800) 825-5633 for additional pricing information.
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