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REHAB, RESPIRATORY and COMPREHENSIVE
CORE COURSES

This collection of 12 courses (13 in the Comprehensive Study) gives you a quick orientation to the industry in just a few hours of training. You will gain a quick understanding of how the industry works, review the customer service skills that make any company successful and come to understand the critical aspects of reimbursement to your company.  This collection of courses also serves as the foundation for the training for every staff position within your company - giving you a head start on other MED U Mastery Programs.

Review the information below to get a full description of each course and the time necessary to complete.

HME 105 AN OVERVIEW OF HME AND ITS PLAYERS
Suggested Time to Complete Course & Test:  2 hours
Continuing Education Units:  .2 (RESNA Accepted)
This course offers a great overview of our industry: the types of equipment we sell, the customers we respond to; the many individual players in our industry, including the physicians and therapists who are a part of the team in responding to patient's needs. In addition, students will gain a great understanding of the types of agencies and regulations, governmental and private, that impact HME providers, their employees and their customers.

CS 101 QUALITY CUSTOMER SERVICE
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units:  .2
There is no limit to the numerous voices shouting out the critical need for quality customer service. Yet, time after time, we see a failure in its application. This course goes beyond the abstract and offers piece by piece, step by step, information to employees seeking to provide quality customer service.  The premise of this course is twofold: quality customer service is the key to success for any employee with customer service responsibility, and quality customer service is the foundation upon which an organization's success and profits are built.

HME 401 RESPECT, CONFIDENTIALITY AND PATIENT RIGHTS
Suggested Time to Complete Course & Test: 1 ¼ hours
Continuing Education Units:  .1
This is an introductory course on the critical importance of respect for your patients.  That respect is reflected in:

"recognizing the dignity and humanity of your customers"
"treating all of the information they provide you as confidential"
"knowing and responding to the rights and responsibilities of both you and your customers".

Especially significant in this course are the practical pieces on practicing confidentiality every day in your workplace.

HME 410  The HIPAA Privacy Rule (Including HITECH)
Suggested Time to Complete Course & Test: 1 1/4 hours
Continuing Education Units:  .1
This course describes in detail the Final HIPAA Privacy Rule, part of the Health Insurance Portability and Accountability Act or HIPAA. This element of the act protects the privacy of individually identifiable health information that is stored, processed or transmitted and gives individuals the right to be informed of the privacy practices of a health care provider and to be informed of their privacy rights with respect to their protected health information. Successful completion of this course will offer the student the details he/she needs to know in order to fulfill the obligations (and opportunities) placed upon HME companies within HIPAA.

PPD105 Professionalism - The External
Suggested Time to Complete Course & Test: 1 ½ hours
Continuing Education Units:  .2
This is the second of two courses on Professionalism.  This piece, focuses on the external aspects of professionalism: customer service, professional appearance, professional interaction and attitude, and business etiquette.   It will confirm much of what you already know are the elements of a professional:  how professionals act with customers and coworkers, how they dress and their approach in business.

HME 104  AN OVERVIEW OF REIMBURSEMENT & MANAGED CARE
Suggested Time to Complete Course & Test: 1 ½ hours   
Continuing Education Units:  .2  
Probably the most essential aspect of success for the Home Medical Equipment business is getting reimbursed for the equipment and services you provide. Our goal in this series of lessons is to introduce you to the number of organizations that pay your company and what you have to do to get paid.

CS 106 CUSTOMER SERVICE FAST FACTS
Suggested Time to Complete Course & Test: 1 3/4 hours 
Continuing Education Units:  .2
This lesson is a collection of fact-filled information about customer service, with lists, important points, rules and reminders. Think of it as a Reader's Digest version: condensed stories, all related but each about a different topic.

HME 310  BASIC DURABLE MEDICAL EQUIPMENT/HOME MEDICAL EQUIPMENT
Suggested Time to Complete Course & Test: 2 ½ hours
Continuing Education Units:  .3 (RESNA Accepted)
This course provides an overview of some of the most commonly provided durable medical equipment, consisting primarily of: bathroom and toileting equipment, hospital beds and supports surfaces, aids to daily living and mobility and ambulation. In addition to descriptions of products and their application, information is given indicating the types of customers who will most likely use this equipment and other kinds of home medical equipment the patient might require.

HME 311  REHAB EQUIPMENT (Rehab and Comprehensive Study)
Suggested Time to Complete Course & Test: 1 ¼  hours
Continuing Education Units:  .1 (RESNA Accepted)
A large population of individuals served by our industry consists of those with permanent disabilities such as spinal cord injuries or those with degenerative diseases such as MS or ALS.  These folks are the primary users of rehab equipment. This course described this often sophisticated equipment, including manual wheelchairs, power chairs and other equipment that support the day-to-day lives of its users. This information will also provide understanding as to what other kinds of home medical equipment a patient might require.

HME 312  RESPIRATORY EQUIPMENT (Respiratory and Comprehensive Study)
Suggested Time to Complete Course & Test: 1 1/4 hour
Continuing Education Units:  .1
This newly updated course provides an overview of some of the most commonly used respiratory therapy and related equipment to meet the needs of those with respiratory challenges. The course does a thorough job of describing different oxygen therapy approach, CPAP, nebulizers, aspirators and ventilators. There is also a section on responding to infant needs with apnea monitors and phototherapy.

CS 102 TELEPHONE COURTESY & CUSTOMER SERVICE
Suggested Time to Complete Course & Test: 1 3/4 hours 
Continuing Education Units: .2                              
Effective telephone skills are the cornerstone of quality customer service. Clarity of speech, sincerity, and courtesy are essential to your success on the phone.  This lesson is for anyone who picks up the telephone and communicates with a customer.  You will learn how to improve your telephone skills, how to understand your customer's needs, and how to increase your ability to manage your customer's perception.

PPD 102  Dealing with Conflict and Difficult People
Suggested Time to Complete Course & Test: 2 1/4 hours
Continuing Education Units:  .2
This course discusses conflict in the workplace, but the heart of conflict goes to dealing with difficult people, because they tend to be at the heart of every conflict.  This course utilizes your communication skills and your ability to change your perspective, your approach to conflict and to difficult people - a positive approach to working through conflict to strengthen interpersonal relationships.

PPD 104 - Professionalism - The Internal
Suggested Time to Complete Course & Test: 1 ½ hours
Continuing Education Units:  .2
This is the first of two courses on Professionalism. This course literally considers the heart of the matter, those elements of your attitude and behavior that affect your work every day: self-confidence, ethics, and the professional approach to dealing positively with issues of diversity and persons with disabilities.

MED U and RESNA are not affiliated. Please check with RESNA to make sure the MED U courses your choose are approved for your RESNA credentialing.

(Please Note: RESNA reserves the right to accept or deny any on-going education that does not meet their continuing education criteria. Please do not select courses that you have previously submitted to RESNA for your certification.)

Included in MED U Subscription
$499.00 for Non-MED Members

Please call (800) 825-5633 for additional pricing information.