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HME WAREHOUSE PROFESSIONAL - RESPIRATORY
It is on the back of warehouse staff that an HME company succeeds.
This collection of courses recognizes that fact. You are more than a strong back - you provide customer service, you are key in the processes for your company getting payment for what it provides. You may deal daily with new equipment and the cleaning and disinfecting of returned equipment. This collection of courses not only introduces you to the industry and its rules for confidentiality and compliance, these courses reinforce the valuable customer service skills you already possess. Even more important, you will gain the knowledge that many fail to ever get, an understanding of the respiratory equipment and services your company provides and the diseases and disabilities with which your customers deal. This is a great first step into future careers as a driver/delivery technician, service and repair, sales - your options grow with each course you complete.
Review the information below to get a full description of each course and the time necessary to complete.
HME 105 AN OVERVIEW OF HME AND ITS PLAYERS
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
This course offers a great overview of our industry: the types of equipment we sell, the customers we respond to; the many individual players in our industry, including the physicians and therapists
who are a part of the team in responding to patient's needs.
In addition, students will gain a great understanding of the types of agencies and regulations, governmental and private, that impact HME providers, their employees and their customers.
CS 101 QUALITY CUSTOMER SERVICE
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
There is no limit to the numerous voices shouting out the critical need for quality customer service.
Yet, time after time, we see a failure in its application. This course goes beyond the abstract and offers piece by piece, step by step, information to employees seeking to provide quality customer service. The premise of this course is twofold: quality customer service is the key to success for any employee with customer service responsibility, and quality customer service is the foundation upon which an organization's success and profits are built.
HME 401 RESPECT, CONFIDENTIALITY AND PATIENT RIGHTS
Suggested Time to Complete Course & Test: 1 ¼ hours
Continuing Education Units: .125
This is an introductory course on the critical importance of respect for your patients. That respect is reflected in:
"recognizing the dignity and humanity of your customers"
"treating all of the information they provide you as confidential"
"knowing and responding to the rights and
responsibilities of both you and your customers".
Especially significant in this course are the practical pieces on practicing confidentiality every day in your workplace.
HME 409 The HIPAA Privacy Rule
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
This course describes in detail the Final HIPAA Privacy Rule, part of
the Health Insurance Portability and Accountability Act or HIPAA.
This element of the act protects the privacy of individually identifiable health information that is stored, processed or transmitted and gives individuals the right to be informed of the privacy practices of a health care provider and to be informed of their privacy rights with respect to their protected health information. Successful completion of this course will offer the student the details he/she needs to know in order to fulfill the obligations (and opportunities) placed upon HME companies within HIPAA.
PPD105 Professionlism - The External
Suggested Time to Complete Course & Test: 1 ½ hours
Continuing Education Units: .15
This is the second of two courses on Professionalism. This piece, focuses on the external aspects of professionalism:
customer service, professional appearance, professional interaction and attitude, and business etiquette. It will confirm much of what you already know are the elements of a professional: how professionals act with customers and coworkers, how they dress and their approach in business.
HME 104 AN OVERVIEW OF REIMBURSEMENT & MANAGED CARE
Suggested Time to Complete Course & Test: 1.5 hours
Continuing Education Units: .15
Probably the most essential aspect of success for the Home Medical Equipment business is getting reimbursed for the equipment and services you provide. Our goal in this series of lessons is to
introduce you to the number of organizations that pay your company and what you have to do to get paid.
CS 106 CUSTOMER SERVICE FAST FACTS
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .175
This lesson is a collection of fact-filled information about customer service, with lists, important points, rules and reminders. Think of it as a Reader's Digest version: condensed stories, all
related but each about a different topic.
HME 310 BASIC DURABLE MEDICAL EQUIPMENT/HOME MEDICAL EQUIPMENT
Suggested Time to Complete Course & Test: 2.5 hours
Continuing Education Units: .25
This course provides an overview of some of the most commonly provided durable medical equipment, consisting primarily of: bathroom and toileting equipment, hospital beds and supports surfaces, aids to daily living
and mobility and ambulation. In addition to descriptions of products and their application, information is given indicating the types of customers who will most likely use this equipment and other kinds of home
medical equipment the patient might require.
HME 312 RESPIRATORY EQUIPMENT
Suggested Time to Complete Course & Test: 1 1/4 hour
Continuing Education Units: .125
This newly updated course provides an overview of some of the most commonly used respiratory therapy and related equipment to meet the needs of those with respiratory challenges.
The course does a thorough job of describing different oxygen therapy approach, CPAP, nebulizers, aspirators and ventilators. There is also a section on responding to infant needs with apnea monitors and phototherapy.
CS 102 TELEPHONE COURTESY & CUSTOMER SERVICE
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .175
Effective telephone skills are the cornerstone of quality customer service. Clarity of speech, sincerity, and courtesy are essential to your success on the phone. This lesson is for anyone who
picks up the telephone and communicates with a customer. You will learn how to improve your telephone skills, how to understand your customer's needs, and how to increase your ability to manage your customer's
perception.
PPD 102 Dealing with Conflict and Difficult People
Suggested Time to Complete Course & Test: 2 1/4 hours
Continuing Education Units: .225
This course discusses conflict in the workplace, but the heart of conflict goes to dealing with difficult people, because they tend to be at the heart of every conflict. This course utilizes your communication
skills and your ability to change your perspective, your approach to conflict and to difficult people - a positive approach to working through conflict to strengthen interpersonal relationships.
PPD 104 - Professionalism - The Internal
Suggested Time to Complete Course & Test: 1 ½ hours
Continuing Education Units: .15
This is the first of two courses on Professionalism. This course literally considers the heart of the matter, those elements of your attitude and behavior that affect your work every day: self-confidence, ethics, and
the professional approach to dealing positively with issues of diversity and persons with disabilities.
HME 404 ERGONOMICS IN THE WAREHOUSE - BACK SAFETY
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
According to the U.S. Department of Labor, more than one million workers suffer back injuries each year. This number doesn't include other types of work related injuries such as neck strain and
knee injuries. A very high percentage of these injuries could have been prevented and it is much easier to prevent injury than to repair an injury. This course will give you the information you need to
protect your back and prevent injury.
HME 405 HAZARDOUS MATERIALS
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
Chemicals are a major part of your workplace. There are an estimated 575,000 existing chemical products, and hundreds of new ones are being introduced annually. Because of the potential
seriousness of safety and health problems due to chemical exposures, and to encourage processes to prevent the exposure, the Occupational Safety & Health Administration (OSHA) issued rules in the1980s regarding
the training on the handling of hazardous materials (commonly called HAZMAT). Upon completion of this course, participants will be able to explain common hazards; identify planning and skills for the
prevention of hazards from chemicals; and be aware of effective procedures in responding to chemical emergencies and injuries.
HME 402 INFECTION CONTROL
Suggested Time to Complete Course & Test: 1 1/2 hours
Continuing Education Units: .15
There has been growing concern and awareness in the United States and internationally about the spread of infectious diseases.
Fear of AIDS, the result of the human immunodeficiency virus (HIV), has been the primary focus of concern. However, HIV is just one of the bloodborne pathogens to which any provider of health care service is exposed. With more and more patients being cared for in a home setting, it is essential that those of us associated with home care understand the importance of practicing infection control, both for our benefit and for the benefit of home patients.
CS 103 GRIEF: ITS IMPACT ON YOUR CUSTOMERS AND YOU
Suggested Time to Complete Course & Test: 1 3/4 hours
Continuing Education Units: .175
Grief is the human reaction of sudden loss. It not only accompanies the loss of life, it is also a partner to those suffering a traumatic injury or those with a debilitating disease, both have
to accept a change in plans and dreams. Grief affects our patients, their caregivers, and you, the service provider.
HME 203 DISABILITIES & DISEASES - EARLY ADULT (20-50) ONSET
Suggested Time to Complete Course & Test: 1 hour
Continuing Education Units: .1
This course provides a brief overview of diseases and disabilities that most often have their onset in young adults (aged 20 - 50).
It describes general causes and symptoms, and common treatments and equipment considerations. In addition, consideration is given to the emotional needs and concerns of patients and their caregivers, with a special emphasis on the role of the providers of home medical equipment products and services.
HME 204 DISABILITIES & DISEASES - LATER ADULT (50+) ONSET
Suggested Time to Complete Course & Test: 1.5 hours
Continuing Education Units: .15
This course provides a brief overview of diseases and disabilities that most often have their onset in older adults over the age of 50. It describes general causes and symptoms, and common treatments
and equipment considerations. In addition, consideration is given to the emotional needs and concerns of such patients and their caregivers and the importance of their relationship with the providers of home
medical equipment products and services.
HME 206 DISABILITIES & DISEASES - RESPIRATORY
Suggested Time to Complete Course & Test: 2 hours
Continuing Education Units: .2
This course provides a brief overview common respiratory diseases and disabilities. The course describes the causes of respiratory diseases and disabilities and describes some of the symptoms. Common
treatments and equipment considerations are discussed.
PRICE INFORMATION
Please call (800) 825-5633 for pricing information.
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